Frequently Asked Questions

Q: How do I log in to my account?
A: Input your username and password into the boxes under “ If you’re already an existing customer, log in here.” Please choose “remember me” box for ease of logging in for future orders.

Q. What if I forget my password?
A: Select “Forgot Password?” and your password will be emailed to you.

Q. How do I know my order is going to ship to my specific store location?
A: Once you log in, a popup window will appear asking you to input your store number. It will then ask you to confirm the address is correct.

Q. How do I get to my order form?
A: You will be taken directly to it once you confirm your store address.

Q. Is there a minimum order?
A: Yes, the minimum order is $250.00 total, across any products you would like.

Q. Where do I input my PO #?
A: Please input your PO# on the checkout page.

Q. What if I want to replicate a previous order?
A: Click on “Orders” and you will be taken to your past orders. From there, select “View” on any order and at the top, there will be an “Order Again” button to click. You will then be able to confirm all the items in your cart and proceed to checkout.

Q. What if I need to update my shipping address?
A: You’ll be able to verify the shipping address is accurate at checkout, before placing your order.

Q. What if the order should come to another person?
A: You will be asked to confirm the name of the person the order is shipping to at checkout, where the fields will be highlighted.

Q. When should I expect my order?
A: Your order will arrive within 7 calendar days of placement.

Q. What if my order is damaged when it arrives?
A: Please email us at and we would be happy to replace the damaged items right away.

Q. What if I need a copy of my invoice?
A: All of your invoices will be archived under the “Invoices” tab on the left of your screen.

Q. How do I request more brochures or POS items?
A: Please email us at and we would be happy to send you more at no charge.
Monday - Friday
9AM - 5PM (PST)


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